DELIVERY, REFUNDS AND CANCELLATION POLICY
Effective date: 1st October 2021
Welcome to the delivery, refunds and cancellation policy of www.productlondondesign.com (“Site” or “Website”).
DELIVERY & REFUNDS
Since our services are digital in nature, all deliveries are made online and we do not have any physical deliveries.
Delivery timescales are stated for each service in the website listing.
Payment for services is upfront and refunds are only given if the service has not been started. Once work is started and time is spent on the project, we can’t offer a refund.
We do offer a money back guarantee, where the client can ask for their money back with no questions asked in the event if the work has not been started yet. To initiate a refund request, please send us an email. Our team will review your request and approve/reject a refund request based on the circumstances at its sole discretion.
THE REFUND POLICY WILL NOT TAKE EFFECT IN ANY OF THE FOLLOWING EVENTS:
- If you have received the final files of your complete services.
- If you have approved the services.
- If work was commenced.
- If you violated our terms and conditions or any of our policy.
The client must make a cancellation by sending an email to Product London Design within 24hrs of a new payment period if the service is subscription based. No cancellation will be accepted after the 24hrs period.
For more information or to initiate a refund request, please get in touch with our Customer Support team by sending an email us an email via our contact page.